Frequently Asked Questions

What Is Your Standard Shipping Time?

Please allow 10-12 days for processing and delivery. If an item takes longer to ship it will be noted on the product page. 

Please note that we typically ship all items together in one order; however, we will occasionally ship items separately if one is on back-order or experiencing delays. If you require assistance in understanding shipping time frames of your order, please don't hesitate to contact us through our “Contact Us” form.

How Much Is Shipping And Handling?

Shipping is calculated at checkout. It will depend on the size of the product and your location when compared to our store in Miami FL. If your purchase order is more than $50, shipping is free.

Will You Please Help Me With Sizes?

Gigi & Lucy items run true to size but the cut on the clothing is Slim/European fit. If we happen to have a particular item that runs small, then we will include that information with the listing. You can also call or email us and we will gladly help you find the right fit for you.

What Is Your Return Policy?

You can read all about it here.

What Are Cookies And Are You Required To Accept Them?

Cookies are small files that are stored on your computer. On this website, we use cookies to help optimize your shopping experience. For example, we use cookies to customize our home page for you and to better display pages according to your browser type. This website does not use cookies to store any personal information about you.

How Can I Contact You?

If you need to contact us, please use following channels:

  • Email us: support@gigiandlucy.com
  • Call us : +1 305 2231555

*All emails are typically responded to within 24 to 48 hours, except weekends and holidays.

How Secure Is My Information?

Gigi & Lucy uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal information. You can read all about our privacy policy here.

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